Returns or exchanges must be requested within 7 days of the order being received by the buyer as detailed in the shipments tracking records. Change of mind returns are subject to a 30% (Thirty percent) restocking fee and shipping fees are at the buyers expense. Returns or exchanges are not accepted on ignition systems, computers, electrical units, bulbs, lighting accessories, software, special orders and custom orders.
No returns or exchanges will be allowed if the item shows signs of having been installed, scratched, damaged or modified. Wheels which have been mounted, are none returnable. If VSM® does not accept a returned item as being defective and/or returnable for any reason, the buyer must accept any incurred cost. It is the responsibility of the buyer to verify the correct part before ordering and installing a particular part.
A return must be clearly marked on return packages, otherwise package will be refused. All returns must be unused, in the same condition as sold to buyer and in its original packaging. Returned parts with missing packaging, instructions, or parts will be subject to a restocking fee. The returned item(s) must be accompanied with a copy of the original invoice.
Please contact us before shipping parts to be returned, we will make the necessary shipping arrangements and guide you through the process.
A refund, exchange or return will not be made until all items are returned to VSM®. Shipping and handling charges are non-refundable. Orders placed by credit card will be refunded to the same credit card account only. International bank transfers can not be refunded back to your own account, either store credit or a refund via Pay Pal can be arranged. Refused shipments sent back to VSM® do not constitute a refund or credit. VSM® reserve the right to charge the customer shipping & handling costs for the refused shipment and a 30% restocking fee.
Refunds for any reason processed through Paypal may be subject to additional processing fees charged by Paypal, typically up to 4% of the transaction value. Refunds are returned only to the Paypal account used to place the original order and can take up to 7 days to clear.
Refunds processed through direct credit card transactions can only be returned to the original account used for payment. Refunds typically take 1 business day, but can take up to 7 days to clear depending on the bank and credit card used.
All products sold by VSM® are only subject to the manufacturers warranty. Manufacturer warranty will not be honored if the customers mishandling, abuse or faulty installation causes the defect. If a product is deemed faulty, The purchaser will pay for all shipping costs. VSM® will only accept a warranty return if the purchaser supplies a receipt of installment from a licensed automotive engineer. Parts installed by a non licensed automotive engineer will render the warranty claim as void.
Alternatively our customer team can be contacted via Facebook and typically respond within an hour during Malaysia business hours.
We may also be contacted at the following postal address:
VELOCITY STAGE MOTORSPORTS SDN BHD
NO 9, SS13/3A,
Subang Jaya Industrial Estate,
47500 Subang Jaya, Selangor, Malaysia.